Technical Support Engineer
New
F
FactorySoftware Engineering
Remote EMEAFull-Time
Salary not disclosed
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Job Details
- Required Skills
- AWSNode.jsPythonGCPJavaJavascriptC++AzureGoCI/CD
Requirements
- Proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
- Experience administering large-scale production environments.
- Knowledge of hardware, operating systems, and networks (firewalls/load balancers).
- Experience with cloud platforms like AWS, Azure, or Google Cloud.
- Excellent written and verbal communication skills.
- A genuine desire to help people and advocate for customer success.
- Strong diagnostic instinct to investigate and solve problems in real time.
- Capacity to rapidly learn new technical skills and adapt to emerging technologies.
- Strong teamwork skills and sound judgment.
Responsibilities
- Solve complex customer technical challenges in architecture, performance, recovery, and security.
- Serve as an advocate for customers by interfacing with product management and engineering teams.
- Develop internal tools, such as performance benchmarking, diagnostics, and automation software.
- Shape playbooks for deployment and operational excellence.
- Partner with customer success, growth, and engineering to design scalable processes and dashboards.
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