Technical Support Engineer

JobgetherEcommerce Technology

Based in Netherlands, EMEA business hoursFull-TimeMiddle

SalaryCompetitive compensation package, including stock options.

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Job Details

Experience: 4+ years
Required Skills: JavascriptRESTful APIsTroubleshootingTechnical supportCustomer support

4+ years of experience in technical support, technical account management, solutions engineering, or a comparable technical customer role.
Hands-on experience working with APIs, SDKs, logs, HTTP requests, event data, and technical implementation.
Exceptional written and verbal communication skills, especially in explaining complex concepts to stakeholders.
Proven experience supporting enterprise customers with high-urgency technical issues.
Strong ability to manage customer expectations and communicate clearly under pressure.
Experience managing technical support cases from intake through resolution.
Track record of creating or improving support processes, documentation, or workflows.
Strong troubleshooting and analytical skills with a methodical approach to root cause identification.
Ability to work effectively during EMEA business hours.

Provide timely, accurate, and technically sound support for complex customer questions involving APIs, SDKs, data integrations, tagging, and implementation.
Own customer-facing technical support cases, ensuring clear communication on status, investigations, and resolution paths.
Troubleshoot issues by reviewing API behavior, payloads, logs, configurations, and HTTP requests.
Coordinate escalations with internal Product, Engineering, and Solutions teams.
Create and maintain knowledge-base content, troubleshooting guides, and technical documentation.
Improve self-service support, automated responses, and overall support processes.
Identify recurring technical issues to provide actionable feedback to Product and Engineering teams.

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