Support Engineer (EMEA)
S
SupabaseDeveloper Platform
Required location in European time zones, European time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Experience
- 3+ years of experience
- Required Skills
- PostgreSQLSQLJavascriptVue.JsReactLinuxGitHub
Requirements
- 3+ years of experience providing developer support to technical customers.
- Proficiency in SQL (ideally PostgreSQL) and comfort with complex queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Familiarity with JavaScript frameworks like React, Vue, and Svelte (bonus).
- Experience with Node.js (bonus).
- Degree in Computer Science (plus).
Responsibilities
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, such as Github Issues and Discussions.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage.
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