Database Support Engineer, EMEA
New
T
Tiger DataDatabase Infrastructure
Hiring focus in Europe, Monday–Friday shifts during local hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- AWSPostgreSQLGCPAzureData modelingTechnical support
Requirements
- Bachelor’s degree in computer science, information systems, or equivalent practical experience.
- Experience as a technical support professional working with external customers.
- Relational database administration at scale, including data modeling and query optimization.
- Proven experience with relational databases, with PostgreSQL being a strong plus.
- Strong aptitude for learning new software products quickly.
- Strong communication skills with the ability to convey complex technical concepts to a varied audience with patience and empathy.
- Availability for a permanent weekday role with 5-day, 8-hour, Monday–Friday shifts during local hours.
- Commitment to participate in an on-call rotation approximately every 5 weeks.
- Familiarity with cloud computing concepts, specifically AWS, GCP, or Azure.
- Curiosity and willingness to learn and adapt to unknown technical challenges.
Responsibilities
- Work with customers on topics ranging from basic administration to consultative design, optimization, and implementation of TimescaleDB.
- Manage support cases from beginning to end.
- Develop and maintain close relationships with customers to support their success.
- Cultivate a deep understanding of TimescaleDB products and features.
- Collaborate across the team to improve products, processes, and internal culture.
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