Sr. Customer Support Engineer
C
CIQEnterprise Infrastructure
EMEA/APAC preferred.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Arabic
- Experience
- Seven or more years in Linux systems engineering, support engineering, or a comparable production environment, including five or more years of hands-on linux expertise.
- Required Skills
- PythonBashKubernetesAnsible
Requirements
- Deep Linux internals expertise including kernel, user space, systemd, filesystems, and networking.
- Fluency in Arabic.
- Proven experience with debugging tools: crash, kdump, gdb, strace, ltrace, perf, eBPF, bpftrace, SystemTap, and RPM packaging.
- Experience with container orchestration (Apptainer, Podman, Kubernetes) and virtualization (KVM, QEMU, libvirt).
- Operational comfort across bare metal, HPC clusters, and major cloud providers (AWS, Azure, GCP, OCI).
- Proficiency in Bash and Python scripting plus Ansible or similar configuration management tools.
- Experience with CI/CD systems such as GitHub Actions or GitLab CI.
- Demonstrable involvement in the open source community.
- Proven experience as a senior support, systems, or DevOps engineer for enterprise, government, or research customers.
- 7+ years of total experience in production Linux environments with 5+ years of hands-on Linux expertise.
- Bachelor's degree in CS/IT or equivalent practical experience.
- CKA certification preferred or required within the first 6 months.
Responsibilities
- Own the most complex technical escalations from first report to confirmed resolution, including kernel-level debugging.
- Serve as the senior technical point of contact for strategic accounts, providing architecture and workload advisory.
- Debug Linux at depth across kernel, user space, systemd, storage, and networking on diverse infrastructure types.
- Set technical standards for the support organization, including reproduction discipline and root-cause rigor.
- Mentor support engineers and review their technical work to increase team capability.
- Drive customer-facing defects into Engineering with diagnosis and context, tracking issues through release.
- Contribute automated test coverage for customer configurations and failure modes.
- Convert escalations into knowledge base articles, documentation, and training content.
- Use AI-assisted tooling for research and triage while maintaining final editorial control over all customer output.
- Participate in the on-call rotation and engage with the Rocky Linux and open source communities.
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