Implementation Engineer, Customer Support (APAC)

New

BitwardenIdentity Security

Remote, APACFull-Time

Salary not disclosed

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Job Details

Excellent English and grammar
Excellent problem-solving skills
Project planning, including collaborative and individual time management
Strong sense of empathy and the ability to advocate for others
Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc.)
Ability and desire to work remotely
Familiarity with Linux, Windows, and macOS
Familiarity with Docker, Kubernetes, and Podman
Familiarity with identity providers like Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, and Okta
Familiarity with cloud platforms (GCP, AWS, Azure) and network technologies (DNS, TCP/IP, HTTP, TLS/SSL)
Familiarity with SSO (SAML, OpenID Connect) and SCIM integration
Familiarity with RESTful APIs

Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
Advising customers on industry best practices for the full stack of Bitwarden
Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
Collaborating with Sales, Engineering, and Product associates
Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations

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