Implementation Engineer, Customer Support
New
B
BitwardenIdentity Security
Located in the APAC regionFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent English
- Required Skills
- DockerSQLBashKubernetesRESTful APIsLinux
Requirements
- Excellent English and grammar skills
- Excellent problem-solving abilities
- Project planning and time management skills
- Strong sense of empathy and customer advocacy
- Experience in a previous technical position (e.g., Systems, Implementation, DevOps, or IT Infrastructure Engineer)
- Ability to work remotely
- Familiarity with Linux, Windows, and macOS
- Knowledge of containerization tools like Docker, Kubernetes, and Podman
- Understanding of directory services and SSO implementation (SAML, OIDC, SCIM, Active Directory, LDAP, Entra ID, Okta)
- Familiarity with cloud platforms (GCP, AWS, Azure), networking (TCP/IP, DNS, HTTP, SMTP), and security (TLS/SSL, PKI, RESTful APIs)
Responsibilities
- Function as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
- Lead proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
- Advise customers on industry best practices for the full stack of Bitwarden
- Work with enterprise customers to solve issues and identify future solutions
- Provide guidance and assistance for implementations, technology stack integrations, and general security
- Collaborate with Sales, Engineering, and Product teams
- Plan, develop, and present live technical product demonstrations scaled to customer use-cases
- Document and share customer feedback to help improve products
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