Senior Partner Success Manager
New
C
CeligoIntegration and Automation
Location: US, Pacific Time (PT) preferredFull-TimeSenior
Salary110,000 - 128,000 USD per year
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Job Details
- Experience
- At least five years of combined experience in one or more of the following: enterprise software implementation, project management, business process consulting, or customer success management
- Required Skills
- Project ManagementSalesforceSaaSZendeskRelationship management
Requirements
- Bachelor's degree in Business, Engineering, Information Systems, or a related field.
- At least five years of combined experience in enterprise software implementation, project management, business process consulting, or customer success management.
- Experience working with external clients, vendors, or partners while managing multiple projects simultaneously.
- Familiarity with iPaaS, integration, or automation platforms.
- Comfort learning Celigo's ecosystem and toolset, including Salesforce, Impartner, Zendesk, and Gainsight.
- Proven relationship management skills capable of working across all organizational levels.
- Strong written and verbal communication skills with the ability to synthesize complex situations for leadership.
- An owner's mindset with a bias toward action and iteration.
- Ability to read and act on quantitative and qualitative data signals.
- Experience or interest in applying AI tools to partner success workflows.
Responsibilities
- Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders.
- Own the health of your partner portfolio by conducting regular check-ins and identifying early delivery risks.
- Ensure high-quality implementation outcomes by holding partners accountable to established standards.
- Use AI tools to analyze support ticket data, synthesize customer satisfaction signals, and scale partner communications.
- Prepare partner health reports detailing project history, satisfaction data, and support trends for leadership.
- Maintain the internal partner stack ranking to guide work routing and assessment.
- Serve as the internal voice of partners, advocating for program improvements.
- Coordinate with Partner Account Managers to track availability and project lead times.
- Contribute to and lead special initiatives to improve the partner program.
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