Guest Communications Coordinator
New
F
FrontierHospitality & Entertainment
India & The Philippines (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English fluency
- Experience
- 1–2 years
- Required Skills
- Data AnalysisAsana
Requirements
- 1–2 years of experience in email/SMS marketing, guest services, or customer communications.
- Excellent written and spoken English fluency.
- Top-tier proofreading skills and an obsessive eye for detail.
- Familiarity with ESPs like Klaviyo, Mailchimp, or similar marketing automation tools.
- Reliability to handle after-hours/weekend requests and determine the right channel under tight deadlines.
- Strong organizational skills to prioritize multiple concurrent requests.
- Experience with project management software like Asana.
- Ability to read basic data, track deliverability issues, and spot campaign anomalies.
- Prior experience working directly with tour management, road teams, or live event ticketing platforms (Preferred).
- Deep experience in Klaviyo and advanced audience segmentation strategies (Preferred).
Responsibilities
- Build, test, schedule, and send email, SMS, and app push campaigns in Klaviyo across all programs.
- Write clear, on-brand emails, reminders, event updates, and reusable templates—including welcome series for Artist & Event Services.
- Rigorously proofread copy, verify merge fields and active links, and double-check audience segmentation before launch.
- Act as the main point of contact for road teams outside standard business hours, drafting and deploying urgent email or SMS alerts for day-of-show changes or weather updates.
- Monitor Klaviyo for hard bounces, invalid addresses, suppressions, and unsubscribe compliance, flagging recurring data issues to program teams.
- Field outreach requests from Program Managers, Operations, and Ticketing, keeping requesting teams updated on send timelines and campaign status.
- Track send volumes, turnaround times, and performance metrics while constantly looking for ways to streamline drafting and QA workflows.
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