Care Coordinator
New
T
TailorCareHealth Care
United States, 8:00 - 5:00pm MSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceGoogle SheetsGoogle WorkspaceData entry
Requirements
- High School Diploma / GED or higher.
- Experience with escalated customer service issue resolution.
- Proficiency in Google Suite products: Docs, Gmail, Google Calendar, and Google Slides.
- Proficiency in Google Sheets including creation, editing, sorting, and basic analytical formulas (VLOOKUP, if).
- Experience with phone and fax systems.
- EMR experience, with Athena and Epic preferred.
- Preferred: Associate's Degree or higher.
- Preferred: Typing speed of 40+ WPM.
- Preferred: Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or similar health care role.
Responsibilities
- Answer patient calls and transfer escalated patient issues to the appropriate team member or resources.
- Provide customer service by actively listening, resolving questions, or escalating issues.
- Identify, request, and collect necessary documentation from patients and community providers.
- Support care teams with operational and non-clinical tasks.
- Capture patient referrals through inbound fax.
- Accurately document patient interactions and relevant details.
- Ensure timely follow-up and completion of assigned tasks to maintain smooth care coordination.
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