Care Advocate

New

TailorCareHealth Tech

United States, Eastern, Central, Mountain Time ZonesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles, preferably in healthcare, health plan, or health tech environments.
Strong written and verbal communication, persuasion, and active listening skills.
Willingness to learn and apply motivational interviewing techniques.
Ability to manage a high call volume while maintaining accuracy and empathy.
Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), and Google Suite.
Openness and adaptability to new technologies, including responsible use of AI-enabled tools.
Excellent organizational and prioritization skills with strong attention to detail.
Ability and willingness to travel up to 10% as needed for onsite meetings and company events.

Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare’s services and support program enrollment.
Build and maintain a working knowledge of TailorCare’s MSK program to explain the program clearly and accurately.
Clearly and empathetically communicate TailorCare’s value proposition, tailoring the conversation to patient goals and concerns.
Develop and apply foundational motivational interviewing (MI) techniques to support patient-centered conversations.
Document all patient interactions accurately and thoroughly within internal systems.
Meet or exceed performance targets related to outreach volume, patient engagement, and call quality.
Coordinate patient handoffs with internal care teams.

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