Care Advocate

New

United States, Eastern, Central, or Mountain Time ZonesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience in an outbound call center, inside sales, telephonic outreach, or patient engagement role.
Strong written and verbal communication, persuasion, and active listening skills.
Ability to manage a high call volume while maintaining accuracy and empathy.
Comfortable working with productivity targets and quality metrics in a fast-paced environment.
High comfort level with technology, including contact center platforms, CRM systems, and Google Suite.
Ability to use personal performance data and feedback to drive self-improvement.
Openness to learning and applying motivational interviewing techniques.
Strong attention to detail and organizational skills.
Ability and willingness to travel up to 10% for company events.
Knowledge of medical terminology preferred.
Experience working with Medicare populations preferred.

Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to introduce TailorCare’s services and support program enrollment.
Build and maintain a working knowledge of TailorCare’s MSK program to explain it clearly and accurately to patients.
Communicate value propositions empathetically, tailoring conversations to patient goals, health literacy, and motivations.
Develop and apply foundational motivational interviewing (MI) techniques to support patient-centered conversations.
Document all patient interactions accurately and thoroughly within internal systems.
Meet or exceed performance targets related to outreach volume, patient engagement, and call quality.
Use personal performance data and coaching feedback to drive continuous self-improvement.
Coordinate patient handoffs with internal care teams.

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