Operations Analyst and Project Lead
New
J
JobgetherOperations
USFull-TimeMiddle
Salary$50,000 – $52,000
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Job Details
- Experience
- At least 2 years of experience in a related field
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelCRM
Requirements
- Bachelor’s degree in Business or a related field, or equivalent relevant professional experience.
- At least 2 years of experience in a related field or equivalent combination of education and experience.
- Approximately 2 years of experience working with FACTS operating systems.
- Advanced proficiency with Microsoft Office applications, particularly Microsoft Excel, including formulas, charts, and PivotTables.
- Strong project management skills with the ability to plan, coordinate, monitor, and deliver initiatives from beginning to completion.
- Strong written and verbal communication skills.
- Excellent critical-thinking, problem-solving, and decision-making abilities.
- Highly organized and detail-oriented, with a strong commitment to accuracy and follow-through.
- Ability to learn quickly, adapt to changing priorities, and work effectively with limited supervision.
Responsibilities
- Plan, develop, implement, and oversee organizational programs and initiatives, ensuring objectives, milestones, and deadlines are clearly defined and achieved.
- Monitor program progress and performance, identify risks or delays, and coordinate timely solutions to keep initiatives on track.
- Collaborate with team members, managers, stakeholders, and external partners to support successful program delivery and positive client experiences.
- Track program budgets, monitor expenses, and support cost-effective management of projects and initiatives.
- Prepare and present regular reports covering program status, performance, outcomes, challenges, and opportunities for improvement.
- Lead orientation sessions and coordinate training for new clients, introducing them to relevant services, policies, procedures, and processes.
- Create and maintain comprehensive onboarding resources, including checklists, training materials, guides, and client documentation.
- Provide ongoing support to newly onboarded clients, responding to questions, resolving concerns, and helping ensure successful adoption.
- Collect and analyze client feedback to identify improvements that can strengthen the onboarding experience and overall program effectiveness.
- Leverage Microsoft Excel and other technology solutions to track program metrics, analyze onboarding information, and support operational decision-making.
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