Customer Success Manager
New
R
Recast SoftwareSoftware, IT
Remote, USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceProblem SolvingCustomer SuccessAccount ManagementTechnical supportCRM
Requirements
- 2+ years of relevant work experience managing customer relationships within a technical software company.
- Experience carrying a quota and owning a book of business.
- Excellent communication skills across various mediums and audiences.
- Strong problem solving and critical thinking skills.
- Highly accountable, self-motivated, and comfortable owning projects from conception to completion.
- Passion for technology and desire to serve a technically adept audience.
- Strong organization and prioritization skills.
- Proficiency with a CRM tool.
- Proficiency with a Customer Success platform.
- Experience with Salesforce (preferred).
- Experience with Gainsight (preferred).
Responsibilities
- Become the main point of contact and champion of your customer portfolio, driving customers towards success.
- Develop a deep understanding of Recast’s products, customers’ environments, and the endpoint management market.
- Articulate realized value to technical audiences and translate outcomes for executive decision-makers.
- Maintain a consistent communication cadence using 1-to-1 and 1-to-many channels to increase adoption and retention.
- Manage the renewal process and collaborate with Account Managers to identify expansion opportunities.
- Identify trends and opportunities to build and deploy scalable playbooks.
- Build a pool of customer advocates to drive references and case studies.
- Proactively identify and solve for at-risk customers.
- Collaborate cross-functionally with Support and Product teams to prioritize issue resolution.
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