Principal Customer Success Manager
New
P
PostscriptMarketing Software
USA, CanadaFull-TimeSenior
Salary$117,000-$141,000 base plus variable compensation & significant equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementData AnalysisCustomer Success
Requirements
- 7+ years of customer-facing experience in a CSM role.
- Proven experience building playbooks, training materials, and onboarding programs.
- Strong point of view on customer strategy for ecommerce brands.
- Must have multi-channel marketing experience (SMS, email, or beyond).
- Project management skills for handling complex workstreams.
- Experience working in or alongside alpha/beta programs and helping them scale.
- Strong communication skills for interacting across multiple levels and teams.
- Ability to work effectively and independently in ambiguous environments.
Responsibilities
- Serve as primary CSM for early-stage merchants on a new product line.
- Define and document the end-to-end customer journey from implementation through expansion.
- Develop repeatable playbooks and enablement materials to scale successful motions.
- Partner with the enablement team to upskill the CS organization.
- Translate merchant adoption friction and product gaps into actionable roadmap influence.
- Own internal reporting for a specific book of business and utilize data to drive customer expansion.
View Full Description & ApplyYou'll be redirected to the employer's site
