Launch Operations Specialist
New
M
MiterConstruction Software
RemoteFull-TimeMiddle
Salary$90K - $120K
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Job Details
- Experience
- 2+ years
- Required Skills
- SQLMicrosoft ExcelGoogle SheetsProcess improvement
Requirements
- 2+ years in a data-heavy operations, implementation, or migration role.
- Hands-on experience extracting, transforming, and validating data across systems.
- Proven ability to manage a high volume of concurrent projects and customer-driven deadlines.
- Track record of building or improving processes and tooling.
- Advanced Excel / Google Sheets skills (formulas, lookups, data cleaning, automation).
- Genuine excitement about AI and using AI tools to automate and accelerate work.
- Quick to learn new software and systems, including navigating unfamiliar payroll/HR platforms.
- Builder mindset focused on turning manual work into repeatable tools.
- Highly organized with meticulous attention to detail.
- Strong relationship skills to build trust with Launch Managers and clients.
- Clear, proactive communication, especially when flagging data issues.
Responsibilities
- Own setup data migrations for dozens of customer implementations at a time, ensuring accuracy and completeness.
- Collaborate with 15+ assigned Launch Managers to deliver timely, error-free go-lives.
- Transform payroll, benefits, and demographic data from spreadsheets and PDFs into Miter's required formats.
- Access and learn clients' cloud-based prior providers to pull required setup data and import it into Miter.
- Partner with clients to determine the best way to extract their data from on-premises prior providers.
- Identify missing or incorrect data and proactively communicate corrections to clients and Launch Managers.
- Collaborate with the Launch Ops team to design and build processes, automations, and tooling — including AI-powered workflows — that help this function scale.
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