Sales Operations Specialist (Heartland)

New

GuidePoint SecurityInformation Security

Remote workforce primarily (U.S. based only)Full-TimeMiddle

Salary not disclosed

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Job Details

High School Diploma or GED required; Associate Degree or equivalent preferred.
3+ years in a customer service/sales support type role.
Prior experience in Customer Relationship Management (CRM) software required.
Intermediate level experience with Microsoft Office and Internet Navigation.
Solid Math skills with the ability to calculate margins/discounts, and percentages.
Strong written and verbal communication skills.
Willingness to learn and use AI-enabled tools.
Ability to work flexible work schedule.
Self-motivated, detail-oriented, and strong team player.
Experience with Salesforce.com preferred.
Technical sales/support and outbound calling experience preferred.

Use Salesforce.com to generate quotes, track opportunities and process orders.
Promptly respond to internal and external inquiries.
Suggest creative pricing and payment solutions balancing customer need and pricing policies.
Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
Develop and maintain relationship with GuidePoint key vendors and customers.
Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
Leverage resources and relationships to bring value to customers.
Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders.
Work with the team to analyze information and make decisions that benefit GuidePoint Security.

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