Onboarding Consultant I, SMB - Bilingual Vietnamese
T
ToastRestaurant Technology
Remote, USFull-TimeMiddle
Salary55,000 - 80,000 USD per year
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Job Details
- Languages
- Bilingual/Fluent in Vietnamese & English
- Experience
- 3 + years of experience in a role responsible for customer satisfaction and business operations
- Required Skills
- Project ManagementCustomer SuccessSaaSTraining
Requirements
- Bilingual/Fluent in Vietnamese & English
- 3+ years of experience in a role responsible for customer satisfaction and business operations (e.g., Restaurant GM)
- Experience in the Restaurant or Hospitality industry
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- Success operating independently and navigating competing priorities
- Ability to thrive in an ambiguous environment
- 1+ years of experience using POS software (Nice to have)
- Experience with Salesforce CRM (Nice to have)
- Experience working in the tech industry or for a SAAS company (Nice to have)
- Training, teaching, or development experience (Nice to have)
Responsibilities
- Partner with restaurant owners during the Go-Live phase to build and execute high-quality onboarding plans.
- Enable restaurant owners and staff on Toast best practices for labor management, food costs, and guest relationships.
- Conduct remote site assessments to determine networking needs prior to installation.
- Perform onboarding remotely, documenting system installation and any project deviations.
- Create and lead training plans for restaurant staff to ensure operational efficiency.
- Manage several onboarding engagements simultaneously, overseeing large books of business.
- Provide remote Go-Live support, troubleshooting, and follow-up guidance during initial days of usage.
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