Onboarding Consultant I, SMB - Bilingual Thai
New
T
ToastRestaurant Technology
Remote, USFull-TimeMiddle
Salary55,000 - 80,000 USD per year
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Job Details
- Languages
- Thai & English
- Experience
- 3 + years
- Required Skills
- Project ManagementCustomer SuccessSaaSNetworkingTraining
Requirements
- Bilingual/Fluent in Thai & English required.
- 3+ years of experience in a role responsible for customer satisfaction and business operations (e.g., Restaurant GM).
- Experience in the Restaurant or Hospitality Industry.
- Proven track record of success in meeting and exceeding goals.
- Strong ability to operate independently and navigate competing priorities.
- Excellent communication, organizational, and influencing skills.
- 1+ years of experience using POS software preferred.
- Experience with Salesforce CRM preferred.
- Experience in the tech industry or for a SAAS company preferred.
- Training, teaching, or development experience preferred.
Responsibilities
- Partner with restaurant owners during the Go-Live phase to create onboarding plans within timeline and budget.
- Enable restaurant owners and staff to utilize Toast for managing labor, food costs, table turn times, and guest relationships.
- Conduct remote site assessments to determine client networking needs prior to installation.
- Perform remote onboarding and document the installation and configuration of the Toast POS system.
- Lead onboarding training plans for restaurant staff focused on operational efficiencies.
- Manage multiple onboarding engagements simultaneously across a large regional book of business.
- Provide remote Go-Live support for troubleshooting and follow-up training during the initial days of usage.
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