HR Manager/Head of HR - ITSM/ESM Research
P
ProlificHR Technology Research
RemoteContractManager
SalaryUp to $200 per hour
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Job Details
- Required Skills
- ServiceNowWorkday
Requirements
- Director-level or above experience in HR, People Operations, or a related function.
- Deep background in HR Operations, People Operations, or Employee Relations.
- Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex People Ops workflows and ticketing experience to provide nuanced expert insight.
- Exceptional written communication skills with high attention to detail.
- A PayPal account to receive payment.
Responsibilities
- Share expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processes.
- Apply real-world experience to assess and respond to HR and People Ops scenarios, including onboarding requests, ticket triage, and leave administration.
- Participate in structured surveys or interviews where domain expertise informs research into service management practices.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR contexts.
- Contribute subject matter expertise to help research teams understand how HR functions evaluate service management platforms.
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