Director, IT Operations
New
P
ProScore TechnologiesIT Operations
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of progressive IT experience, with at least 5 years in IT operations leadership or management.
- Required Skills
- JiraComplianceChange ManagementDatadog
Requirements
- 10+ years of progressive IT experience.
- 5+ years of experience in IT operations leadership or management.
- Proven ownership of a formal change management program and CAB chairmanship.
- Strong track record managing 24x7 operations, incident response, and SLA-driven service delivery.
- Experience supporting SOC, PCI, or comparable audit frameworks.
- Hands-on experience with monitoring tools (e.g., Splunk, Datadog, PagerDuty, Site24x7).
- Proficiency with ticketing and documentation systems (e.g., Jira, Confluence, ServiceNow).
- Solid understanding of ITIL-aligned Incident, Change, and Problem Management.
- Demonstrated ability to build process structure from the ground up.
- Proven capability to translate operational data into executive-level reporting.
- Excellent written and verbal communication skills.
Responsibilities
- Own the enterprise change management program and chair the Change Advisory Board (CAB).
- Lead the IT service desk and end-user support function, setting and meeting SLA and CSAT targets.
- Manage the full incident lifecycle, including triage, coordination of cross-functional response, and root cause analysis.
- Oversee 24x7 infrastructure monitoring, alerting, and observability using tools like Datadog and PagerDuty.
- Partner with security and compliance teams to maintain audit readiness (SOC, PCI) and enforce operational security standards.
- Manage relationships with IT vendors and oversee hardware/software asset lifecycle and procurement.
- Build, lead, and develop a multi-functional IT operations team with clear career growth paths.
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