B2B Customer Support Representative
New
K
Keeper Security, Inc.Cybersecurity
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceMS OfficeServiceNowCustomer support
Requirements
- 1+ years of experience in a business to business (B2B) technical support role.
- Experience with Google Docs and MS-office tools.
- Excellent communication and presentation skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced, high-growth environment.
- Proven history of maintaining a high level of professionalism with clients.
- Bachelor's degree (preferred).
- Salesforce experience (preferred).
- ServiceNow experience (preferred).
- Technical proficiency with smartphones, tablets and computers (preferred).
Responsibilities
- Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns.
- Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies.
- Know when to escalate more in-depth issues to the Tier 2 team.
- Provide excellent B2B customer service and top notch support.
- Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them.
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