B2B Customer Support Representative
New
K
Keeper SecurityCybersecurity
Remote, USFull-TimeMiddle
SalaryAbove market annual bonuses
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years
- Required Skills
- SalesforceMS OfficeCustomer serviceServiceNowTroubleshootingTechnical support
Requirements
- 1+ years of experience in a business-to-business (B2B) technical support role.
- Proficiency with Google Docs and MS-Office tools.
- Excellent written and verbal communication and presentation skills.
- Ability to work independently and as part of a team in a fast-paced, high-growth environment.
- Proven history of maintaining high levels of professionalism with clients.
- Bachelor's degree preferred.
- Prior experience with Salesforce preferred.
- Prior experience with ServiceNow preferred.
- Technical proficiency with smartphones, tablets, and computers preferred.
Responsibilities
- Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns.
- Remain up-to-date on product knowledge and collaborate with management and other teams to stay informed of policy changes.
- Escalate complex, in-depth issues to the Tier 2 support team when appropriate.
- Provide high-quality B2B customer service and technical support.
- Maintain a high level of professionalism with customers to establish a positive rapport.
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