Customer Support Representative - AI Training
New
P
ProlificAI Data Training
San Diego, USContractMiddle
SalaryUp to $30 per hour
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Job Details
- Languages
- English
- Required Skills
- ConfluenceSlackZendeskNotionTechnical supportCustomer support
Requirements
- Professional experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources quickly.
- Attention to detail for identifying subtle errors in logic, tone, or factual accuracy.
- Proficiency with CRM or helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of communication tools like Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with knowledge management tools such as Confluence, Notion, or Guru.
- Must be prepared to complete paid tasks that require one hour of uninterrupted work.
- Must have a PayPal account to receive payment.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness.
- Simulate customer interactions to test how AI handles edge cases, angry customers, or complex inquiries.
- Refine knowledge bases by auditing AI-generated FAQ articles and macros.
- Annotate model responses for sentiment, tone, and empathy.
- Compare AI outputs against standard support QA rubrics.
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