Customer Support Representative - AI Training
New
P
ProlificAI Training
RemoteContract
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- ConfluenceSlackZendeskNotionTechnical supportCustomer support
Requirements
- Professional experience in high-volume customer support, technical support, or client success.
- Exceptional written English skills with the ability to adjust tone and empathy.
- Proven ability to de-escalate complex situations and provide troubleshooting.
- Ability to navigate multiple information sources efficiently with high typing speed.
- Attention to detail for identifying subtle errors in logic, tone, or factual accuracy.
- Proficiency with CRM or helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Experience using communication tools like Slack and Microsoft Teams.
- Familiarity with knowledge management tools like Confluence, Notion, or Guru.
- Must have a PayPal account to receive payments.
- Must be able to complete paid tasks that require one hour of uninterrupted work.
- Multilingual capabilities are considered a significant plus.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate realistic customer interactions, including complex inquiries or edge cases, to test AI responses.
- Audit and refine AI-generated FAQ articles and macros for technical accuracy and clarity.
- Annotate model responses to identify sentiment and empathy levels.
- Compare AI outputs against standard support quality assurance rubrics.
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