Customer Success Representative I
New
J
JobgetherHealthcare
Based in the United States, Monday through Friday, 8:30 AM–5:00 PM Pacific TimeFull-TimeEntry
SalaryHourly compensation of $21–$26
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Job Details
- Experience
- At least 2 years of customer service experience within healthcare or a clinical reference laboratory environment; at least 3 years of experience working collaboratively with cross-functional teams.
- Required Skills
- SalesforceCustomer serviceSlackZendesk
Requirements
- Bachelor’s degree required.
- At least 2 years of customer service experience within healthcare or a clinical reference laboratory environment.
- At least 3 years of experience working collaboratively with cross-functional teams.
- Understanding of clinical data and the ability to communicate sales and marketing messages effectively.
- Strong knowledge of customer service practices and sales principles.
- Excellent written and verbal communication, active listening, organizational, analytical, and problem-solving skills.
- Ability to multitask effectively and manage competing priorities in a fast-paced environment.
- Strong conflict-resolution skills and a customer-first mindset.
- Ability to work Monday through Friday, 8:30 AM–5:00 PM Pacific Time.
Responsibilities
- Provide empathetic, solution-oriented support to clinicians, clinical staff, laboratory staff, and administrators.
- Manage customer orders by reviewing reports and dashboards, resolving cases accurately, and ensuring timely completion.
- Review and use information from pathology reports and clinical documentation to support ordering.
- Collaborate with Sales, Product, Laboratory, Billing, and Operations teams to resolve customer issues.
- Maintain accurate daily documentation and follow standard operating procedures.
- Prioritize workloads according to urgency and customer impact while meeting response expectations.
- Communicate professionally through telephone, email, and instant messaging.
- Identify workflow and customer-experience improvement opportunities.
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