Customer Success Representative I
New
A
ArteraMedical AI
Remote-US, Monday through Friday, 8:30 AM - 5:00 PM PSTFull-TimeEntry
Salary$21 - $26 an hour
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Job Details
- Experience
- 2 year minimum of customer service experience within healthcare or a clinical reference laboratory; 3 years minimum experience working in a collaborative environment
- Required Skills
- SalesforceCustomer serviceSlackZendesk
Requirements
- Bachelor degree required.
- 2 year minimum of customer service experience within healthcare or a clinical reference laboratory.
- 3 years minimum experience working in a collaborative environment.
- Thorough knowledge of customer service practices and sales principles.
- Understanding of clinical data and ability to convey sales and marketing messages.
- Strong analytical and multitasking skills.
- Conflict resolution oriented and highly effective at overcoming obstacles.
- Strong problem-solving, communication, and organizational skills.
- Previous sales support experience preferred.
- Experience with Salesforce, Slack and Zendesk preferred.
Responsibilities
- Deliver empathetic, solution-oriented support to Artera customers (clinicians, clinical staff, laboratory staff, administrators).
- Collaborate with internal partners including Sales, Product, Lab, Billing, and Operations to resolve customer issues.
- Manage orders through review reports and dashboards with accuracy.
- Provide support case resolution for assigned orders.
- Utilize information from pathology reports and clinical documents to support the order process.
- Maintain consistent documentation and follow standard operating procedures.
- Identify and communicate opportunities for workflow or experience improvements.
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