Customer Success Engineer
New
B
BolsterCybersecurity
RemoteFull-TimeMiddle
Salary$80,000 - $140,000 a year
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Job Details
- Experience
- 3+ years of experience in a technical, customer-facing role
- Required Skills
- CybersecuritySalesforceRESTful APIsScriptingCustomer SuccessZendeskTechnical support
Requirements
- 3+ years of experience in a technical, customer-facing role such as technical support, implementation, or IT/helpdesk.
- Strong technical foundation from education or internships with a clear interest in customer success.
- Ability to learn a product quickly and explain it clearly to non-technical customers.
- Strong written and verbal communication skills.
- Detail-oriented with the ability to manage multiple customers and tasks simultaneously.
- Growth-minded and interested in progressing toward Technical Account Manager or Solutions Engineering roles.
- Basic familiarity with APIs, web/DNS concepts, or integrations (preferred).
- Coursework, internship, or personal interest in cybersecurity, brand protection, fraud prevention, or digital risk (preferred).
- Exposure to support/ticketing tools like Zendesk or Salesforce (preferred).
- Basic scripting skills (preferred).
Responsibilities
- Lead technical onboarding and implementation for new and existing direct Bolster customers.
- Configure integrations, APIs, and platform settings across monitoring and takedown workflows.
- Run technical training sessions and product demos for customers.
- Provide hands-on troubleshooting for product issues, partnering with Support, Security Operations, and Engineering.
- Act as the technical point of contact alongside Customer Success Managers on customer calls.
- Document and relay common technical friction points to the Product and Documentation teams.
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