Manager, Managed Marketing
New
T
ToastRestaurant Tech
Remote, USFull-TimeManager
Salary90,000 - 184,000 USD per year
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Job Details
- Experience
- 6+ years in marketing or marketing services, including 2+ years managing people
- Required Skills
- Project ManagementTeam managementDigital MarketingAccount ManagementProcess improvement
Requirements
- 6+ years of experience in marketing or marketing services.
- 2+ years of management experience in a delivery or account-management context (agency or in-house).
- Demonstrated success running multi-channel marketing programs including Email, SMS, Social, Offers/Promos, Loyalty, and Gift Cards.
- Experience partnering on Paid Ads, SEO, and local presence management.
- Proven track record of building playbooks, SLAs, and QA mechanisms that scale.
- Strong proficiency in capacity planning and workload management.
- Analytical and data-driven approach with experience defining KPIs and building dashboards.
- Strong communication and relationship-building skills across cross-functional teams.
- Comfortable working in evolving, fast-paced environments with a focus on systems thinking.
- Nice to have: experience in restaurant, SMB, or martech sectors, or an agency background.
Responsibilities
- Lead and develop a high-performing Specialist team through hiring, onboarding, goal setting, coaching, and performance management.
- Manage book-of-business assignments, capacity planning, and service level agreements (SLAs) to ensure delivery excellence.
- Evolve and maintain playbooks, templates, and reporting structures for multi-channel campaign execution.
- Monitor dashboards and KPIs to track campaign performance, SLA adherence, and customer outcomes.
- Handle customer escalations and implement QA checklists to ensure brand and legal compliance.
- Collaborate with Product and Strategy teams to pilot new features and improve operational scale.
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