Senior Manager, Revenue Cycle Management
New
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NourishHealthtech, Digital Health
New York, NY or RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Operations ManagementTeam managementCross-functional collaboration
Requirements
- 7+ years of experience
- At least 3 years managing a team of 5 or more
- Experience building relationships and cross-functional collaboration
- Strong communication skills with experience tailoring messaging for different audiences
- Patient-centric approach to problem solving
- Bias for action and proactive, independent problem-solving skills
- Tech-savvy with experience using platforms like Front, Aircall, or Intercom
- Highly organized and detail-oriented
- Experience in telehealth, healthcare operations, or healthtech companies (strong plus)
Responsibilities
- Manage and lead a team of RCM Associates, providing ongoing performance feedback, coaching, and career development.
- Oversee day-to-day RCM operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients first.
- Lead hiring, onboarding, and training initiatives to scale the RCM Associate team.
- Continuously identify and implement workflow optimizations to improve collections, provide best-in-class patient experience, and increase operational efficiency.
- Act as a cross-functional liaison between RCM, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.
- Support new product and contract activations, ensuring smooth operational launches for new business lines.
- Own and drive ad-hoc operational projects to support business growth and process improvement.
- Develop and manage key performance metrics to track team productivity and workflow success.
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