VP, Member & Provider Support Center Services
New
J
JobgetherHealthcare
United StatesFull-TimeVp
Salary not disclosed
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Job Details
- Experience
- 12+ years of healthcare operations and/or contact center experience; 7+ years of management or executive leadership experience.
- Required Skills
- SalesforceMicrosoft ExcelBudget managementData analytics
Requirements
- 12+ years of healthcare operations and/or contact center experience.
- 7+ years of management or executive leadership experience.
- Expertise in workforce management, data analytics, quality metrics, and performance management.
- Understanding of Medicare, Medicaid, and Marketplace health plans.
- Experience managing departmental budgets and financial performance.
- Proven experience partnering with senior-level leadership and external stakeholders.
- Proficiency with Genesys, Salesforce, or comparable CRM platforms.
- Strong ability to drive change and build consensus in a matrixed environment.
- Excellent organizational and project management skills for complex initiatives.
- Demonstrated ability to influence peers and lead strategic implementation.
- Proficiency in Microsoft Office, including Excel.
Responsibilities
- Provide executive-level strategy and direction for support center operations and financial performance.
- Lead multi-market operations across Medicaid, Medicare, and Marketplace business lines.
- Develop and execute strategies to improve operational excellence, satisfaction, and retention.
- Drive organizational transformation, including integration of new teams and implementation of automation.
- Manage departmental budgets and identify opportunities to reduce administrative costs.
- Lead direct employees and manage external vendors to ensure service quality and compliance.
- Collaborate with senior stakeholders to align on strategic initiatives and cross-functional objectives.
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