MII Training Program Support Specialist
New
J
JobgetherHealthcare / Public Sector
Based in the United States, regular Pacific Time (PT) working hoursFull-TimeMiddle
Salary76,500 - 103,500 USD per year
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Job Details
- Experience
- At least 5 years of experience
- Required Skills
- Data AnalysisJiraTroubleshootingTechnical supportCustomer support
Requirements
- Bachelor’s degree in a related discipline or equivalent combination of education and professional experience.
- At least 5 years of experience in customer support, training support, help desk operations, or technical support.
- Demonstrated experience supporting web-based portals, learning management systems, or training platforms.
- Strong troubleshooting skills to diagnose and resolve user access issues.
- Experience using Jira or similar ticketing and incident-management systems.
- Excellent written communication skills with the ability to provide clear and patient responses.
- Strong attention to detail and ability to manage competing priorities.
- Analytical ability to interpret trends in support inquiries and translate them into process improvements.
- Ability to work independently in a fully remote environment.
- Must maintain regular working hours aligned with Pacific Time (PT).
Responsibilities
- Provide responsive and professional support to training participants before, during, and after training events.
- Serve as the primary point of contact for the training help desk, managing multiple requests simultaneously.
- Troubleshoot login and access issues for the training portal in real time.
- Monitor, track, and resolve help desk requests using Jira or a comparable ticketing system.
- Analyze help desk inquiry data to identify trends, operational gaps, and process improvements.
- Maintain accurate records of incidents, resolutions, and participant information.
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