Product Support Specialist
New
A
AmplemarketB2B SaaS
Remote, LATAM/US, US time zonesFull-Time
SalaryCompetitive Salary
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Job Details
- Required Skills
- SaaSHubSpotZendeskTroubleshootingTechnical supportCRMCustomer support
Requirements
- Hands-on experience in a customer-facing or support capacity, such as Customer Support or Technical Support.
- Proficiency with customer communication tools including ticketing systems, CRM applications, or remote support tools.
- Ability to investigate and troubleshoot product or technical issues to resolution.
- Experience taking ownership of customer problems and escalating when necessary.
- Strong written and verbal communication skills with the ability to adapt tone.
- Ability to thrive and learn in a fast-paced, high-growth SaaS environment.
- Residency in LATAM or the US with the ability to work within US time zones.
- Prior experience working remotely with distributed teams (nice to have).
- Familiarity with sales enablement or B2B SaaS domain (nice to have).
Responsibilities
- Act as the main point of contact for users via email, chat, and video calls to resolve technical and product-related questions.
- Troubleshoot and guide customers through product workflows to maximize platform value.
- Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues and sharing customer insights.
- Contribute to optimizing support processes, internal playbooks, and customer-facing documentation.
- Identify trends in customer queries to suggest proactive solutions and reduce incoming tickets.
- Master the product to explain complex features in accessible, customer-friendly language.
- Support new feature rollouts by reviewing release notes, testing, and preparing documentation.
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