Product Support Specialist
New
A
AllTrailsOutdoor Technology
This is a U.S. based remote position.Full-TimeMiddle
Salary$60,000 - $75,000 a year
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Job Details
- Required Skills
- JiraZendeskTroubleshootingTechnical support
Requirements
- Experience working in technical or software support.
- Ability to manage a high volume of tickets while maintaining empathy.
- Excellent time management skills.
- Experience collaborating with Product, Engineering, and Marketing stakeholders.
- Excellent written and verbal communication skills.
- Ability to explain complex technical concepts in a simple manner.
- A natural, deep curiosity to investigate and ask why.
- Humility, empathy, and open-mindedness.
Responsibilities
- Troubleshoot and resolve customer issues across iOS, Android, and web.
- Dig into app behavior to identify root causes and provide real answers.
- Work with a close-knit team to identify trends, bugs, and escalate priority issues.
- Serve as the voice of the community and champion feature requests to the Product team.
- Reproduce and document bugs to help Engineering triage and resolve issues.
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