Encompass Support Specialist
New
J
JMAC LendingMortgage Technology
United States, 8-5pm PT Monday-FridayFull-TimeMiddle
Salary31.59 - 38.61 USD per hour
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Job Details
- Experience
- More than 2 years of experience in technology within the Mortgage industry.
- Required Skills
- SalesforceHubSpotTechnical support
Requirements
- 2+ years of experience in technology within the mortgage industry.
- Experience with Encompass Administration is a plus.
- Strong problem-solving skills with the ability to identify and implement effective solutions.
- Ability to work autonomously with minimal supervision.
- Excellent organizational and prioritization skills.
- Strong verbal and written communication skills.
- Ability to convey complex technical concepts to non-technical audiences.
- Commitment to providing high-quality customer service under time-sensitive conditions.
- Aptitude for process implementation and documentation.
Responsibilities
- Deliver first-level application support via phone, email, and in-person channels.
- Prioritize and resolve support tickets for Encompass, Lenderprice, Mercury, Salesforce, HubSpot, Corelogic, Fannie Mae, and Freddie Mac.
- Administer user account lifecycles, including provisioning, access management, and deprovisioning.
- Collaborate with the IT team on system upgrades, patching, validation testing, and process improvements.
- Facilitate integrations with third-party services and coordinate with software vendors to resolve system bugs.
- Conduct training sessions and create technical documentation for internal staff.
- Assist project managers in maintaining project timelines and implementing software solutions.
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