Merchant Support Specialist
New
M
Millennium Systems InternationalBeauty and wellness
Candidates must reside in the United States.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceData entryCRMCustomer support
Requirements
- BS/BA degree preferred.
- Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies.
- Alternative: previous experience in beauty/wellness industry.
- Previous experience providing support remotely via phone.
- Excellent communication and interpersonal skills.
- Excellent problem-solving skills.
- High computer literacy and ability to learn new software.
- Ability to address difficult or complex customer scenarios with professionalism.
- Ability to multitask.
Responsibilities
- Provide support to clients transitioning from third-party vendors to MeevoPay.
- Assist with related merchant inquiries and troubleshoot issues.
- Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems.
- Utilize Salesforce to manage and create new tickets for all incoming inquiries.
- Accurately enter client details into database and update existing tickets.
- Understand and provide guidance on clients’ technical issues using problem solving.
- Document solutions in Salesforce and provide dependable and timely resolutions.
- Provide timely follow-up to resolve client inquiries.
- Handle client complaints respectfully and professionally.
- Work with colleagues and other departments to provide superior customer service.
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