Operations Manager (Morning)
K
KokuaEducation Operations
Open to candidates anywhere in the U.S., 6:00 am–2:00 pm Central TimeFull-TimeManager
Salary80,000 - 85,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisOperations ManagementMicrosoft ExcelGoogle WorkspaceZendeskCustomer support
Requirements
- 5+ years of experience in operations or customer service, ideally in a fast-paced or time-sensitive environment.
- Demonstrated experience leading or managing a team.
- Strong delegation skills.
- Proficiency with Excel.
- Proficiency with Google Suite.
- Experience with customer support platforms (e.g., Zendesk or similar ticket management programs).
- Strong communication and organizational skills.
- Detail-oriented and data-driven mindset.
- Ability to remain calm under pressure.
- Experience teaching or working with students is strongly preferred.
Responsibilities
- Lead a team of 5 specialists through the high-volume, time-sensitive AM dispatch window.
- Coach, develop, and manage direct reports, setting clear goals and providing feedback.
- Ensure classrooms are filled, targeting 98%+ fill rates.
- Manage assignment monitoring systems and drive coverage.
- Respond to incidents and escalations with agility.
- Serve as the primary liaison for Tier 3 school partners.
- Build customer relationships to ensure satisfaction and retention.
- Track and report on metrics such as fill rates, cancellations, and payroll accuracy.
- Apply systems thinking to identify trends and improve operational efficiency.
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