Behavioral Health Intake Coordinator
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LifeStance HealthMental Health
United States, 8:30am - 5:00pm PST, 9:30a- 6:00p MST, 10:30am - 7pm CST, 11:30am-8:00pm ESTFull-TimeMiddle
Salary19.5 - 21.5 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- Microsoft OfficeCustomer serviceData entry
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred.
- 2+ years of experience in a contact center or healthcare environment.
- Strong computer proficiency with Microsoft Office, Internet, and email.
- Prior experience working with Electronic Health Record (EHR) systems preferred.
- Clear understanding of insurance-related terminology.
- Fluent in English; professional working proficiency in Spanish may be required.
- Ability to multi-task and prioritize work in a fast-paced environment.
- Quiet, distraction-free, dedicated HIPAA compliant workspace.
- High-speed hard-wired internet access.
Responsibilities
- Handle communications via phone, email, voicemail, faxes, and chat.
- Conduct intake assessments to match patients with appropriate providers.
- Schedule initial appointments for talk therapy and medication management.
- Verify insurance eligibility and obtain clinical history.
- Assist patients with portal setup and required documentation.
- Process and manage referral paperwork.
- Document interactions and transactions in the Electronic Health Record (EHR) system.
- Follow crisis call protocols and emergency procedures.
- Coordinate with practice operations to ensure proper patient matching.
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