- Develop and maintain strong relationships with key clients to ensure program success.
- Act as the primary conduit between Telligen and the client for contract deliverables, renewals, and expansion.
- Monitor financial performance and profitability of assigned accounts.
- Coordinate with internal operations to ensure services meet client needs and track operational performance trends.
- Lead or coordinate implementation teams for new business opportunities.
- Conduct scheduled and ad-hoc client meetings, training, and manage feedback processes.
- Deliver required contractual client reports.
- Assist sales teams with prospect presentations, proposals, and upsell materials.
- Monitor healthcare industry trends and provide recommendations for pricing, services, and benefit design improvements.
Account ManagementRelationship management