Technical Support Engineer
New
P
PrismaticB2B Software
Our team works remotely across the USFull-TimeMiddle
Salary$85,000 - $105,000/year + equity
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Job Details
- Experience
- 3+ years
- Required Skills
- GraphQLNode.jsJavascriptTypeScriptRESTful APIsJSONTechnical support
Requirements
- 3+ years experience in technical support or engineering
- Understand the mechanics of APIs, including REST, GraphQL, SOAP
- Understand the mechanics of authentication, including OAuth 2.0 and JWT
- Familiarity with data formats including JSON, XML, YAML and CSV
- Comfortable reading and debugging small code snippets, particularly in JavaScript, Node.js, or TypeScript
- Customer-facing experience
- Ability to prioritize numerous tasks
- Strong verbal and written communication skills
Responsibilities
- Drive an exceptional customer experience
- Triage and prioritize customer issues and proposed product features
- Work closely with Engineering, Product and Account Management to resolve complex customer issues
- Answer customer questions and provide clear guidance and best practices on building integrations using the Prismatic platform
- Help customers troubleshoot and resolve integration challenges with third-party apps including debugging API requests, authentication issues, and data formatting challenges
- Help users understand and navigate our platform’s low-code tools and developer features
- Identify, gather data, and communicate customer trends to internal teams
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