VIP Support Specialist
New
D
DentalXChangeDental Industry
Remote USAFull-TimeMiddle
Salary20 - 22 USD per hour
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Job Details
- Experience
- Minimum of 1 year of customer service experience; Minimum of 1 year of experience in the dental industry
- Required Skills
- SalesforceMicrosoft ExcelMicrosoft OfficeCustomer serviceAccount ManagementTroubleshooting
Requirements
- High School Diploma or GED required; college degree preferred.
- Minimum 1 year of professional customer service experience.
- Minimum 1 year of experience in the dental industry.
- Minimum 6 months of key account management experience preferred.
- Exceptional organizational skills with the ability to meet deadlines.
- Proficient in MS Office applications.
- Ability to develop reports and manipulate data in Excel.
- Strong verbal and written communication and interpersonal skills.
- Ability to multitask with accuracy in a fast-paced environment.
- Working knowledge of technical and procedural aspects.
Responsibilities
- Provide personalized, high-touch support to executive dental accounts.
- Resolve incoming calls, emails, and assigned cases efficiently.
- Document all client interactions within the Salesforce case management system.
- Troubleshoot and manage technical support issues.
- Conduct research on inbound inquiries and provide necessary follow-up.
- Collaborate with internal departments to ensure a seamless client experience.
- Proactively identify and communicate account risks to leadership.
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