CGA Production Support Specialist
New
O
OscarHealth Insurance
Arizona; Florida; Georgia; or TexasFull-TimeMiddle
Salary$43,966- $57,706 per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft OfficeAnalytical SkillsGoogle Workspace
Requirements
- 2+ years previous work experience in a fast-paced volume-based environment.
- 2+ years strong quantitative or analytical skills focused on solving problems.
- High school diploma or GED.
- Bachelor's Degree (Preferred).
- Advanced Google Suite or Microsoft Office capabilities or willingness to learn (Preferred).
- Advanced Operations Certificate such as Lean Six Sigma (Preferred).
- Previous project oversight experience (Preferred).
- Proficiency navigating and working in multi-system environment (Preferred).
- Prior career practice relating to conflict management and providing feedback to others (Preferred).
Responsibilities
- Manage or escalate complex issues that are not solved using conventional workflows.
- Manage internal or external escalated transactions and communicate with appropriate parties for resolution mindful of Service level agreements.
- Conduct workflow reviews and provide feedback to improve internal processes and department quality.
- Act as a point person for team members in other areas of the business to improve feedback loops and trend member issues.
- Support service ops reps through a variety of communication venues.
- Ensure compliance with all applicable laws and regulations.
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