Senior Manager, Strategic Expansion and Customer Success
New
P
PrefectDeveloper Tools
RemoteFull-TimeManager
Salary$256K - $396K • Offers Commission; San Francisco Bay Area & NYC Metro:: On Target Earnings (OTE) $282K – $396K • Offers Commission; Washington D.C., Boston, LA Metro, Seattle:: On Target Earnings (OTE) $264K – $362K • Offers Commission; Denver, Chicago, Atlanta, & all other U.S. metros:: On Target Earnings (OTE) $256K – $344K • Offers Commission
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Job Details
- Experience
- 7+ years
- Required Skills
- SaaS
Requirements
- 7+ years in strategic account management, expansion sales, or similar roles at developer tool, data infrastructure, or enterprise SaaS companies.
- Proven track record of consistent quota attainment.
- Success closing complex, multi-threaded expansion deals ($100K+ ACV) within existing enterprise accounts.
- 2+ years of people leadership experience, including formal direct-report management or high-context team leadership.
- Comfort with consumption-based or usage-based pricing models.
- Experience building structure from scratch, such as playbooks, templates, or operating rhythms.
- Strong collaboration skills for navigating technical and executive audiences.
- Startup-ready mindset with the ability to thrive in ambiguous environments.
- Strong ability to write clearly and build trust.
Responsibilities
- Drive expansion in top strategic accounts through multi-threading, executive relationship building, and joint account planning.
- Manage and lead the existing Customer Success Management team, setting expectations and coaching commercial rigor.
- Build and codify strategic expansion playbooks, including account planning templates and qualification frameworks.
- Partner with sales, product, and leadership teams to execute the transition to a consumption-based pricing model.
- Maintain accurate expansion ARR forecasting and run a consistent operating cadence for team reviews.
- Translate field signals and customer insights into actionable product and strategy feedback.
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