Client Relations Account Executive III
New
L
LoanCareMortgage Services
United States, normal business hoursFull-TimeSenior
Salary58,700 - 98,600 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft ExcelCustomer serviceNegotiationPowerPoint
Requirements
- High School Diploma or equivalent.
- 5+ years of experience in mortgage servicing or mortgage banking.
- 5+ years of customer service experience.
- Strong knowledge of the mortgage industry, including agency and insurer experience.
- Strong knowledge of GSE, HUD, VA, and GNMA guides.
- Strong knowledge of LPS/MSP Systems.
- Strong knowledge of Microsoft Suite (Excel and PowerPoint).
- Strong negotiation, mediation, and relationship management skills.
- Strong analytical, research, and problem-solving abilities.
- Ability to travel to Client/Agency or company site locations.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Requires high-speed internet connection (min 25 Mbps download / 10 Mbps upload).
Responsibilities
- Manage and maintain all aspects of Client, Investor, and Insurer (Agencies) relationships.
- Ensure client satisfaction through monthly comparisons and proactive issue resolution.
- Serve as the main point of contact for all Client and Agency inquiries and concerns.
- Provide monthly business reviews covering industry trends and service level agreements (SLAs).
- Conduct training and implementation sessions for new client staff.
- Coordinate proactive conference calls and meetings with appropriate agendas and follow-ups.
- Recommend process and procedure improvements based on research and problem resolution.
- Utilize agency guides and industry resources to remain current on servicing changes.
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