Client Intake & Scheduling Coordinator
New
H
HireHawkLegal Services
Philippines. Colombia. Guatemala. Honduras. El Salvador. Nicaragua, Monday - Friday 8:00 am - 5:00 pm PSTContractMiddle
Salary1,300 - 1,500 USD per month
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Job Details
- Languages
- Excellent spoken and written English
- Experience
- 2+ years
- Required Skills
- Customer serviceCRM
Requirements
- 2+ years of experience in customer service, client intake, reception, appointment setting, administrative support, or another client-facing role.
- Excellent spoken and written English with a confident, professional phone presence.
- Hands-on experience answering inbound calls and promptly returning missed calls, messages, or inquiries.
- Experience scheduling appointments and maintaining professional calendars with strong attention to detail.
- Strong follow-up habits and the ability to manage multiple active inquiries without losing track of next steps.
- Ability to work independently, remain highly responsive, and stay dependable during an agreed remote working schedule.
- Reliable computer, high-speed internet connection, and a professional remote workspace.
Responsibilities
- Create a strong first impression for prospective clients through prompt, professional, and welcoming phone and email communication.
- Respond quickly to inbound calls, missed calls, messages, and new lead inquiries so potential clients receive timely attention.
- Schedule qualified prospective clients for consultations with the Managing Attorney and maintain an accurate, well-organized calendar.
- Own follow-up on outstanding inquiries and communications so prospective clients do not fall through the cracks.
- Keep appointment, lead, and client information accurate and up to date across the firm's systems.
- Coordinate communication between prospective clients, the Managing Attorney, and legal team members when additional assistance or escalation is required.
- Recognize questions that require legal guidance and route them appropriately without attempting to provide legal advice.
- Manage multiple communication channels and competing priorities while maintaining a calm, professional client experience.
- Identify unanswered messages, scheduling issues, and pending follow-ups proactively rather than waiting to be reminded.
- Support general administrative work during periods of lower call and lead volume.
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