Customer Success Manager - Australia Clients
New
S
SleekB2B SaaS / FinTech
You will be located in the PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 8 years
- Required Skills
- Customer SuccessCRM
Requirements
- Minimum of 8 years experience in Renewals or Customer Success management.
- Located in the Philippines.
- Proven track record of achieving renewal rate and cash collection targets in a B2B SaaS or services environment.
- Experience managing a customer pipeline in a data-driven way: CRM hygiene, pipeline reporting, and forecasting.
- Proven ability to work cross-functionally with product, finance, and operations teams.
- Strong written and spoken English proficiency.
- Ability to communicate clearly with Australian-market clients.
- Proven track record of ownership, humility, and structured, target-focused thinking.
Responsibilities
- Achieve monthly renewal rate targets across the Australian client base.
- Maintain and improve CSAT scores throughout the renewal lifecycle.
- Conduct end-to-end investigations into customer interactions.
- Partner with accounting, product, and data teams to resolve issues.
- Drive cash collection through renewals, upsells, and upgrades.
- Manage the customer pipeline using CRM and reporting tools.
- Contribute to continuous improvement of renewal processes.
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