Customer Success - Renewals
New
S
SleekFinTech
Philippines. India. you will be located in the Singapore or in the Philippines.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 8 years
- Required Skills
- Data AnalysisTableauCustomer SuccessHubSpotZendeskAccount Management
Requirements
- Minimum 8 years of experience in Sales, Account Management, or Customer Success.
- Proven track record in roles carrying sales targets.
- Experience working with SMEs, startups, and fast-paced setups in the Singapore market.
- Exposure to diverse cultures and international clients.
- Strong proficiency in English.
- Expertise in resolving complex customer issues, troubleshooting, and escalations.
- Proficiency with Tableau, Zendesk, and HubSpot.
- Ability to work autonomously and take ownership of projects.
- Structured thinking with a strong target-focused and data-driven mindset.
Responsibilities
- Achieve monthly renewal rate and CSAT targets.
- Conduct detailed investigations into end-to-end customer interactions to drive resolution.
- Meet monthly cash collection targets through renewals, upsells, and upgrades.
- Track pipeline in a data-driven manner to prioritize ticket resolution.
- Collaborate with accounting, corpsec, product, and data teams to improve processes.
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