Customer Success - Renewals
New
S
SleekFinTech / Corporate Services
You will be located in the Singapore or in the Philippines.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 8 years experience
- Required Skills
- Data AnalysisTableauProblem SolvingCustomer SuccessHubSpotZendeskAccount ManagementCross-functional collaboration
Requirements
- Minimum 8 years of experience in Sales, Account Management, or Customer Success.
- Proven experience working with SMEs, startups, and fast-paced setups in the Singapore market.
- Ability to resolve complex customer issues and handle escalations.
- Strong proficiency in English (both written and verbal).
- Familiarity with Tableau, Zendesk, and HubSpot.
- Exposure to diverse cultures and international client bases.
- Strong data analysis skills for strategic decision-making.
- Proactive approach to managing projects and solving problems.
- Ability to engage in difficult interpersonal conversations with empathy and positivity.
Responsibilities
- Achieve renewal rate and CSAT targets on a monthly basis.
- Conduct detailed investigations into customer interactions to drive issue resolution.
- Achieve monthly cash collection targets through renewal, upsell, and upgrade initiatives.
- Manage a sales pipeline in a data-driven manner to prioritize ticket resolution.
- Collaborate with accounting, corporate secretarial, product, and data teams to improve renewal processes.
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