Customer Success Manager - Singapore Clients
New
S
SleekFinTech Corporate Services
Located in the Singapore or in the PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 8 years experience as Sales, Account Management or Customer Success
- Required Skills
- Data AnalysisTableauCustomer SuccessHubSpotZendeskAccount Management
Requirements
- Minimum of 8 years experience in Sales, Account Management, or Customer Success.
- Proven track record in a role carrying a sales target and customer-facing responsibilities.
- Must be located in Singapore or the Philippines.
- Strong proficiency in English.
- Experience working with SMEs, startups, and fast-paced setups in the Singapore market.
- Familiarity with Tableau, Zendesk, and HubSpot.
- Ability to handle complex customer escalations and troubleshooting.
- Demonstrated ability to resolve issues through internal and external collaboration.
- Strong analytical and data-driven mindset.
- Exceptional listening and communication skills.
Responsibilities
- Achieve renewal rate and CSAT targets on a monthly basis.
- Conduct detailed investigations into customer interactions to resolve issues and support retention.
- Achieve monthly cash collection targets through renewal, upsell, and upgrades.
- Track pipeline data to prioritize ticket resolution and meet monthly targets.
- Collaborate with accounting, corporate secretarial, product, and data teams to improve renewal processes.
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