Customer Success - Renewals
S
SleekFinTech / Business Services
Singapore or in the PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 8 years experience
- Required Skills
- Data AnalysisTableauCustomer SuccessHubSpotZendeskAccount ManagementTroubleshooting
Requirements
- Minimum 8 years of experience in Sales, Account Management, or Customer Success.
- Experience in a role with a sales target and customer-facing responsibilities.
- Experience working with SMEs, startups, and fast-paced setups in the Singapore market.
- Ability to collaborate internally and externally to resolve complex customer issues.
- Familiarity with Tableau, Zendesk, and HubSpot.
- Experience handling complex customers and escalations.
- Strong proficiency in English.
- Proven track record of ownership, humility, target-focused judgement, and data-driven decision making.
Responsibilities
- Achieve monthly renewal rate and CSAT targets.
- Conduct detailed investigations into end-to-end customer interactions to drive resolution.
- Meet monthly cash collection targets through renewals, upsells, and upgrades.
- Manage and track personal pipeline in a data-driven manner to prioritize ticket resolution.
- Collaborate with accounting, corporate secretarial, product, and data teams to improve renewal processes.
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